ISO 18295:2017 outlines the service requirements for Customer Contact Centers (CCC) and provides a systematic approach to ensure that services offered to customers consistently meet their needs.

This standard applies to all operations, whether outsourced or in-house and is not dependent on the size or industry of the company. It encompasses all communication channels, comprising inbound and outbound interactions, with requisite performance metrics.

Dealing with customer service can take time and effort. Long wait times, language barriers, and fees can make it frustrating. But there are ways to make it easier. Here are some tips to improve your experience.

ISO 18295 – 1 CCC – part 1: This resource provides essential information for customer contact centers. It offers best practice strategies for both outsourced and in-house centers to ensure excellent service. This includes effective customer communication, handling complaints and queries, employee engagement, and more.

ISO 18295-1, Customer contact centers – Part 1:The requirements for customer contact centers outline best practices for in-house and outsourced centers. These practices cover various aspects such as communication with customers, handling complaints, and engaging employees, all aimed at providing top-notch service.

Assured Support from Green World Group

The certification process may seem overwhelming, but Green World Group’s professionals will ensure it goes as smoothly as possible and you receive maximum benefits.

To make certain operations go smoothly, you would receive the following

• A Letter of Commitment after the proceedings have been started
• An Auditor, who’ll keep engaged with you throughout the activity
• An Account Manager in order to answer all of the inquiries
• Free generic design template toolkits and access to be able to experience professional online training