ISO 20000:2018 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirement include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Green World Group’s IT Audit experts can help you attain this certification and organizations can benefit by:

• Effective Management of information resources
• Effective Utilization of rapidly changing technologies leading to an advanced business
• Secure use of IT resources and improvised performances
• Technology – Oriented smart way of doing business.

The Process

It is quick and easy to achieve your ISO certification and start winning new business. Green World Group’s 15 years of business can help you to attain this very easily.

The following are the process in a simplified way

Step 1 : Preparation

Green Worlds dedicated auditor will be in touch to go through the audit plan in preparation of your stage 1 assessment.

Stage 1 Assessment

There’s no pressure for the first assessment; many are surprised what they already have in place following this visit. The report issued will highlight the next steps you need to take to achieve your certification.

Stage 2 Assessment

When you’re ready, Green World Group’s dedicated Auditor will visit again to establish if your management systems and processes meet the requirements of the standard. You’ll be advised of the Auditor’s recommendations on the day which will be ratified by our Compliance department, and your certification will be issued following the decision.

Annual Assessment:

The excellent reputation of ISO 20000 is driven by its requirement for ongoing improvement, so we’ll keep in touch and arrange annual assessments to keep your certification up-to-date.

Green World Group’s Assured Support

We understand that certification can appear daunting. Green World Group’s experts are here to make sure that the process is as smooth as possible and that you gain maximum benefits.

To keep everything running smoothly, you’ll receive the following:

• A Letter of Commitment once you start proceedings
• An Auditor, who’ll stay with you throughout the process
• An Account Manager to answer all of your questions
• Free generic template toolkits and access to professional online training.

Contact one of our Green World Group Occupational Health and Safety Consultant for more information. Please visit our Contact Page.